We’re an online healthcare store offering OTC medicines, baby care, personal care, medical devices, vitamins & supplements, and wellness essentials. Prescription-only medicines are supplied only where permitted and may require a valid prescription (see policy below).
Questions and Answers
Frequently Asked Questions
#Do you offer Cash on Delivery (COD)?
Yes. We support COD nationwide. You can also pay via bank transfer, debit/credit card, or mobile wallets like Easypaisa and JazzCash (where available).
#How long does delivery take?
Deliveries within major cities typically arrive in 2–4 business days. Remote areas may take longer (3–7 days). You’ll receive tracking once your order ships.
#Are your products authentic?
Absolutely. We source from authorized distributors and reputable brands only. Products are stored and handled according to recommended standards for safety and quality.
#Can I return or exchange an item?
For sealed, non-temperature-sensitive items you can request a return within 7 days of delivery if the product is incorrect or damaged on arrival. Medicines and temperature-sensitive items are generally non-returnable unless there’s a fulfillment error. Please contact support before returning.
#How do I track my order?
Use our Order Tracking page with your order number and email/phone. You’ll also receive SMS or email updates as your order moves.
#What is your prescription policy?
For any prescription-only medicines, a valid prescription from a licensed practitioner may be required. Our team will contact you if verification is needed. We reserve the right to cancel orders that don’t meet regulatory requirements.
#Need help or a bulk quotation?
We’re happy to assist! Email us at info@medipk.com or use our Contact Us page for a quick response.