We’re an online healthcare store offering OTC medicines, baby care, personal care, medical devices, vitamins & supplements, and wellness essentials. Prescription-only medicines are supplied only where permitted and may require a valid prescription (see policy below).
Questions and Answers
Frequently Asked Questions
#Are all medications available without prescription?
No, prescription medications require a valid prescription from a licensed healthcare provider. Over-the-counter (OTC) products can be purchased directly.
#Do you stock international brands?
Yes, we carry both local and international reputable brands, subject to availability and import regulations.
#Are your products authentic?
Absolutely. We source from authorized distributors and reputable brands only. Products are stored and handled according to recommended standards for safety and quality.
#How can I verify medication authenticity?
All our medications come with original manufacturer packaging and batch numbers. You can verify authenticity through the manufacturer's website or our verification system.
#Do you offer Cash on Delivery (COD)?
Yes. We support COD nationwide. You can also pay via bank transfer, debit/credit card, or mobile wallets like Easypaisa and JazzCash (where available).
#Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways. Your financial information is never stored on our servers.
#How do I track my order?
Use our Order Tracking page with your order number and email/phone. You’ll also receive SMS or email updates as your order moves.
#How long does delivery take?
Deliveries within major cities typically arrive in 2–4 business days. Remote areas may take longer (3–7 days). You’ll receive tracking once your order ships.
#What are your delivery charges?
Delivery charges vary by location and order value. Free shipping may be available on orders above a certain amount. Check our shipping policy for details.
#What is your prescription policy?
For any prescription-only medicines, a valid prescription from a licensed practitioner may be required. Our team will contact you if verification is needed. We reserve the right to cancel orders that don’t meet regulatory requirements.
#Are your services compliant with online pharmacy regulations?
Yes, we strictly adhere to all legal regulations for online pharmacies to ensure safe and lawful operations. We comply with all applicable local and international pharmaceutical regulations.
#Can I return or exchange an item?
For sealed, non-temperature-sensitive items you can request a return within 7 days of delivery if the product is incorrect or damaged on arrival. Medicines and temperature-sensitive items are generally non-returnable unless there’s a fulfillment error. Please contact support before returning.
#Need help or a bulk quotation?
We’re happy to assist! Email us at info@medipk.com or use our Contact Us page for a quick response.